April 13, 2024

The Division of Telecommunications (DoT) introduced two new initiatives for stakeholders and residents in response to the success of the Sanchar Saathi portal, which since its launch in Could of final 12 months has helped forestall over 1 crore fraudulent connections and shield Rs 1,000 crore in citizen cash.

The “Digital Intelligence Platform (DIP),” which was introduced by MoS Devusinh Chauhan and Minister of Communications, Electronics, and IT Ashwini Vaishnaw, goals to create cooperation amongst stakeholders within the battle towards monetary fraud and the misuse of telecom sources. 

Additionally they launched ‘Chakshu,’ which is on the market on the Sanchar Saathi web site, to allow folks to report suspicious fraudulent messages prematurely. Chakshu, which will get its identify from the Hindi phrase for “eye,” permits folks to report scams they’ve obtained by SMS, calls, or apps like WhatsApp. 

The platform will get these complaints, performs re-verification processes, and disconnects the quantity in query if such procedures are unsuccessful. The federal government ensures that login credentials and different data can be stored non-public and never disclosed to outdoors events.

Steps To Elevate A Criticism On The Chakshu Platform

  • Go to the webpage of Sanchar Saathi.
  • Choose ‘Report Suspected Fraud Communication- Chakshu’.
  • A brand new window will seem, displaying data on Chakshu. To proceed reporting, select “Proceed.”
  • Select the suspected fraud’s media (WhatsApp, SMS, or name).
  • Inform us in regards to the communication info, together with if it was a robo-communication, a pretend customer support agent, a web-based job or lottery, or a KYC or insurance coverage rip-off.
  • You should present the date and time, together with any related screenshots.
  • You should additionally fill out a field with the main points of your grievance.
  • Enter your identify and cellphone quantity within the designated area.
  • You possibly can lastly file the grievance after finishing the OTP verification.

The webpage additionally advises those that have been victims of monetary fraud or cybercrime to report the incidence to the Authorities of India’s web site at https://www.cybercrime.gov.in, or to the cybercrime cellphone quantity at 1930.

What’s the Digital Intelligence Platform

To facilitate real-time intelligence sharing and coordination amongst stakeholders, together with telecom service suppliers (TSPs), regulation enforcement businesses (LEAs), banks, monetary establishments (FIs), social media platforms, and id doc issuing authorities, the Division of Expertise (DoT) additionally developed the Digital Intelligence Platform (DIP), which is able to act as a safe and built-in hub.

To help stakeholders of their respective fields, it would additionally save information on telecom useful resource misuse cases. Moreover, it would function the backend repository for citizen-initiated requests on the Sanchar Saathi portal. Solely approved stakeholders with safe connectivity will be capable to entry it, and it’ll distribute related data in keeping with their tasks.


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